Shipping policy
How we handle production and shipping times
At Woof Natural, we work on a made-to-order basis using traditional methods. This means that each order undergoes a genuine process of production, drying, and preparation, which is why it’s important to understand our timelines.
Production and drying
- Usual minimum time: 3 days for production and drying.
- During periods of high demand or for specific products, the total timeframe may be extended to 7–10 calendar days (including weekends).
We don’t work with permanent stock: we produce what is ordered to guarantee freshness and quality.
Shipping schedule
- We ship from Monday to Wednesday (working days).
- In the case of orders with refrigerated shipping , the departure can also take place on Thursday .
- Orders placed from Thursday onwards are generally shipped the following week.
This schedule allows us to consolidate shipments, take better care of each order, and avoid unnecessary rushing.
Practical examples
- Order placed on a Monday → goes into production and can be shipped on Wednesday, depending on the product.
- Order placed on a Wednesday → goes into production and is usually shipped starting the following week.
- Orders placed between Thursday and Sunday → are processed normally and shipped from the following Monday.
Orders with special products
- Orders that include refrigerated products → the entire order is shipped chilled to ensure proper preservation.
- Shipments to the Canary Islands, Ceuta and Melilla → available only for dry goods and with a special rate due to logistics and customs costs.
Our commitment
We don’t promise exact dates. We promise a clear system, realistic timelines, and products made with care.
If you have any questions about your order or need to plan a specific date, you can write to us before buying and we’ll be happy to help.
We work slowly on purpose. That’s how we take care of what we do.